But in some states, questions remain around funding the transition, staffing call centers and having response teams ready.
The transition to 988 is “not optional,” according to the US Department of Health and Human Services’ Substance Abuse and Mental Health Services Administration.
“Beginning July 16 of this year, all 988 calls will be routed to the national suicide hotline, so there isn’t a need for state legislation to make that critical step happen,” Jodi Manz, project director of behavioral health, aging and disability at the health policy group, wrote in an email Tuesday. “State legislation is more about how to fund and organize this work within existing mental health systems, and imposing telecoms fees may not be ideal or well received in some states, so there is likely continuing conversation where that is the case.”
As of May, at least 13 states — Alabama, Colorado, Idaho, Indiana, Kentucky, Minnesota, Nebraska, Nevada, New York, Oregon, Texas, Virginia and Washington — have enacted legislation to fund and implement 988; lawmakers in many others remain in legislative sessions, so “that will likely increase,” Manz said.
“Since states are in different places in terms of their current crisis systems, they may not need major change that would require legislation, and/or they may be using federal dollars for initial investments,” Manz wrote.
“The back end routing to the suicide hotline when someone dials 988, no matter where that person is, will happen with or without state legislative action,” she wrote, adding that states and the federal government recognize that the ongoing infrastructure components needed to support 988 “will take time to build,” similar to how 911 was built out over time.
So, “many states are taking time to study how to do this as well,” Manz wrote.
‘States must transition to 988 as a universal number’
The National Suicide Prevention Lifeline has been in operation since 2005 and is funded by the HHS’s Substance Abuse and Mental Health Services Administration. Callers currently reach the critical 24/7 national hotline by phoning the 10-digit number: 1-800-273-8255 (TALK).
In 2020, the US Federal Communications Commission’s five leaders unanimously voted to finalize 988 as the three-digit number Americans can dial to be connected to the existing lifeline’s network of trained counselors.
“We want you to know that if you are suffering severe stress and emotional trauma, if you aren’t sure where to go, even if it’s not at a point of suicide, we want you to call. We want you to reach out. That is the purpose of the 988 lifeline that is hopefully going to go live mid-July across the country,” HHS Secretary Xavier Becerra said in Washington state Friday.
“No longer will people have to call a 10-digit phone number to try to get help. What 911 is for local emergencies, we hope 988 will become people under emotional and mental stress,” Becerra said. “And it is important that we launch right.”
“States must transition to 988 as a universal number for mental health crisis, and Congress has provided support to states to do so by allowing them to implement state mechanisms for funding and by providing technical assistance opportunities and direct funding to states,” Manz wrote.
“Because this number is universal across the nation, states must adjust their existing call center systems to align to 988,” Manz wrote. “The lift is different in different states, though it’s important to note that states have been developing crisis services across a continuum for years. The call centers represent the beginning of that continuum.”
The intersection of opioid crisis and mental health
As the launch approaches, local health departments appear to welcome the three-digit number, said Lori Tremmel Freeman, chief executive officer of the National Association of County and City Health Officials.
“West Virginia is interesting coming out of the gate. They’ve just been so hard-hit by the opioid crisis, which, of course, leads to mental health challenges but that also can be a precursor to the opioid epidemic itself,” Freeman said. “So it makes sense that they will be one of the first ones to step forward. I think we’ll see other states do it quickly, as well.”
Suicide is the second leading cause of death in the United States for people ages 10 to 34, according to the American Psychiatric Association, and the US Centers for Disease Control and Prevention describes it as a “serious public health problem.” The intersection of the opioid epidemic and the nation’s mental health crisis has also become a grim and growing public health concern.
To lower those numbers, the launch of 988 serves as “a first step towards a transformed crisis care system in much the same way as emergency medical services have expanded” in the United States, John Draper, executive director of the National Suicide Prevention Lifeline and executive vice president of national networks for Vibrant Emotional Health, wrote in an email Monday.
“SAMHSA is first focused on strengthening and expanding the existing Lifeline network, providing life-saving service to all who call, text or chat via 988,” Draper said. “Longer-term, SAMHSA recognizes that linking those in crisis to community-based providers — who can deliver a full range of crisis care services — is essential to meeting behavioral health crisis needs across the nation.”
Call centers seek more counselors
The National Suicide Prevention Lifeline is looking to hire more counselors in its call centers as it rolls out 988.
“This is a great time to be a crisis counselor,” Draper said Tuesday.
“Our centers are looking for people who are willing to step up and do this work, and our training programs are excellent in terms of preparing people to do this important work. So we’ve been working with both our states and our centers to prepare for this big day for actually quite some time,” Draper said.
Call centers “are looking for empathetic volunteers, employees, and interns to serve as crisis counselors answering phone, chats and texts, as well as managers with advanced degrees,” the website says.
Staff hired as part of the expansion could be offered remote work options and do not necessarily have to be licensed mental health professionals. They can have bachelor’s degrees or previous experience as peer support workers, and some might consider apprenticeship opportunities, Dr. John Palmieri, acting director of 988 at the US Department of Health and Human Services’ Substance Abuse and Mental Health Services Administration, said Tuesday.
“This is not a situation where we’re only looking for licensed mental health professionals,” he said.
Palmieri and his colleagues have been “looking at some of those ways that we can increase pipeline development, career engagement, for individuals,” he said, adding that they are also thinking about the importance of retention of current staff and decreasing burnout because providing crisis care can be “challenging work.”
Many crisis centers have operated with volunteers for many years, and they can convert volunteers to paid staff, Draper said.
“So already, there’s a work force ready to be paid and actually do full-time work,” Draper said. “We can really start to build career pathways for people in crisis care that we’ve never had before.”